Your front desk misses 1 in 4 calls.
The next clinic on Google gets them.
Instant answers on your website and by text. Bookings, reminders, and recalls. Flat price, on a system you own. Your patient data stays with you.
The phone is where diagnostic revenue quietly dies.
Peak call hour is peak walk-in hour. Your staff can't do both.
Voicemail callers dial the next clinic on Google. They don't leave a message. They just leave.
That's how many calls come when your desk is closed. Those patients could be booking.
Published industry figures, not our numbers. We show sources on the walkthrough call. If a number isn't defensible, we don't use it.
Nobody answers at 12:30. The patient books elsewhere by 12:34.
At roughly $400 a scan, a mid-sized center can leak six figures a year through missed calls alone. Two humans can't answer every ring while checking in the patient in front of them.
Medichrone answers instantly, any hour, and hands your team a clean booking request instead of a missed call. Flat fee. Covers nights and weekends too.
Honest caveat: it won't diagnose anyone or replace your front desk. It catches what they physically can't.
Front desk, 12:30 PM
It never guesses. Not a price, not a prep rule, not once.
It answers only from your approved data: your prices, your prep rules, your hours. Anything else goes straight to your staff. No invented prices. No medical advice.
Five systems. One covered patient journey.
Capture → Book → Show up → Get results → Come back
Booking Agent
Kills: unanswered price, prep and hours questions. Bookings lost after closing time.
A chat assistant on your website or WhatsApp. Answers the questions patients ask all day, at 2 PM or 2 AM, and takes the booking request. Your staff confirm every appointment.
Missed-Call Rescue
Kills: the 1-in-4 calls that ring out. The voicemail nobody leaves.
Any missed call triggers a text within seconds: sorry we missed you, reply here to book. The patient is in a conversation before they dial your competitor.
No-Show Shield
Kills: empty slots. Patients who arrive not fasted and waste the appointment anyway.
A reminder two days out and a nudge the morning of, each with the exact prep for that test. A cancellation becomes a rebooking instead of a dead room.
Report-Ready Notifier
Kills: the single most common call every lab takes, "is my report ready?"
The moment a report is ready, the patient gets a text saying where to collect it. Never the results themselves. Your front desk gets hours back.
Recall & Waitlist Engine
Kills: forgotten repeat tests. Cancelled slots that die empty.
Texts past patients when repeat tests are due and books them back in. Cancelled slots go to a standby list; first yes wins. One refilled slot can pay for the system for a month.
Money kept. Hours back. And a system you can actually trust.
Money kept
One saved booking is about $400. Tier 1 pays for itself the first month it catches three patients. Flat pricing, never hourly: the bill doesn't spike in a busy month.
Hours back
The same five questions, the reminders, the "is my report ready?" calls: off your front desk. Your people handle the patients standing in front of them.
Reassurance, built in
You own the system. Your patient data stays with you. Staff confirm every booking, no results go by text, and it's month to month. The first step is a 15-minute walkthrough, not a contract.
Plenty of vendors sell chatbots. Here's what you're actually buying.
A patient-communication system built only for diagnostic centers, installed on infrastructure you own. One job: no patient who tries to reach you gets lost.
Built for diagnostic centers, not everyone
Prep instructions, fasting reminders, report-ready alerts, repeat-test recalls. Not a generic chatbot with your logo on it.
You own the system outright
Runs on infrastructure you control. Your patient data never touches our servers. If we vanished tomorrow, it keeps running.
Flat price, never metered
No per-message or per-minute fees. One fixed monthly number, even in your busiest month.
Live in 5 to 7 days
We load your prices and prep rules, your staff approve every word, and it's catching missed calls within a week.
Humans stay in charge
Staff confirm every booking. No results or medical advice by text, ever. Unknown question, human handoff.
Proof, every month
Calls caught, no-shows prevented, slots refilled, in dollars. If it doesn't earn its keep, cancel. No lock-in.
Fixed price. Never hourly. Never metered.
One flat rate. CAD or USD, same numbers. Live in 5 to 7 days, then month to month. Cancel anytime.
Never Miss a Patient
For the clinic that wants the leak closed this week.
- Booking Agent on your website or WhatsApp
- Missed-Call Rescue text-back, day and night
- Every lead lands in a sheet or inbox your staff already use
- Your team confirms every booking by hand
- Monthly count of calls caught
Full Front Desk
For the clinic tired of no-shows and "is my report ready?" calls.
- Everything in Tier 1
- No-Show Shield: reminders with test-specific prep
- Confirm or reschedule by reply text
- Report-Ready Notifier, results never sent by text
- Bookings write into your calendar
Revenue Engine
For the center that wants past patients back and no slot dying empty.
- Everything in Tier 2
- Recall campaigns for repeat tests, opt-in and clinic-approved
- Waitlist backfill: cancelled slots offered to standby patients
- Monthly report: calls caught, no-shows prevented, slots refilled
- Every refilled slot logged with its dollar value
Fixed means fixed. No per-message fees, no per-minute billing, no surprise invoice in a busy month. The setup fee starts the build; the monthly rate covers hosting, upkeep, and changes.
The ROI math. One saved booking is about $400. Tier 1 pays for itself the first month it catches three patients. If the monthly report doesn't prove it, cancel.
From first call to live system in about a week.
The walkthrough
15 minutes on a screen share. Watch it answer real questions and catch a missed call live. No deck.
The setup fee
Pick a tier. We load your prices, prep rules, and hours. Your staff approve every word it can say.
Live in 5 to 7 days
Your website, your number, your infrastructure. You hold the keys from day one.
The numbers, monthly
Calls caught, no-shows prevented, slots refilled. You don't take our word for anything.
What we won't do
Read this before you buy. It's the part most vendors hide.
- No results by text, ever. Only "your report is ready" and where to get it.
- No deep EHR integration in version one. Bookings go to your calendar or a list your staff already use. Value in a week, not a six-month IT project.
- No AI phone voice. Text and chat first: simpler, cheaper, and patients actually reply. Voice can come later.
- No fake case studies. We're new in this niche. You get founder attention and honest numbers.
Privacy-first by design
Medical information stays out of messaging channels entirely. Aligned with PIPEDA expectations from day one.
Your box, your keys
Runs on infrastructure you own. We build it, hand over the keys, and never hold your data.
Humans stay in charge
Your staff confirm every booking and own every patient relationship. It clears the phone line, it doesn't replace people.
Call your own front desk tomorrow at 12:30.
If nobody picks up, you just met the leak. Book a 15-minute walkthrough and watch Medichrone catch that exact patient, live.